Frequently Asked Questions

Q - Where are your showrooms?

A- We are based in the Northamptonshire town of Rushden, please feel free to drop in and see us. Details are here

 

Q - How much do your designs cost?

A - Each of our designs is bespoke to the customer and therefore have a unique price tag. Please get in touch with one of our designers or come into the showroom and speak to us in person

 

Q - Will I need extra contractors (plumbers, electricians) to complete my project?

A - No we will handle all services required including final decoration if requested

 

Q - Will you handle the removal of my old kitchen/bathroom

A - Of course! We are more than happy to include removal of old units within your quote.

 

Q - Do you provide accessories to go along with my new kitchen?

A-  We can provide a wide range of accessories and fittings to go along with your design

 

Q - How long will the installation take?

A - Depending on what is involved our average installation would be between one and four weeks.
 

Q - If I want to place my order – what happens next?

A-  We ask for a deposit from you and arrange a site survey. We will double-check all measurements and services that may need alterations.  Your installation date will be agreed and your kitchen order will be placed with our manufacturer.
 

Q - What is your leadtime?

A - As all our kitchens are “made to order” our normal lead time is 3 – 4 weeks from date of order. If you are ordering a “bespoke hand built kitchen” then please allow between 8 – 10 weeks.
 

Q- How do I organise the installation?

A- We take all of that anxiety away. We organise all the relevant trades for you and personally oversee the installation. Our team have been hand-picked for their reliability and standard of work. 

 

Q- What are your payment terms?

A. Our Payment Terms are 25% deposit when you place your order, a 60% payment on work commencement and the 15% balance on completion of the work to your satisfaction.

 

Q- How far do you travel?

A- The majority of our kitchens are installed in Northamptonshire, Bedfordshire and Cambridgeshire. We do however undertake projects further afield.

 

Q - Do you provide appliances with your kitchens?

A - We provide a wide range of appliances from only the top brans such as Siemens, AGA and AEG